DO YOU OWN YOUR OWN AIRCRAFT?

An air ambulance is a custom configured aircraft used to transport both emergent and non-emergent patients from one location to another. The air ambulance service comes into consideration when distance, speed and patient condition are beyond the capabilities of a ground ambulance. Our aircraft are configured and staffed to resemble a self-contained critical care unit.

WHAT IS AN AIR AMBULANCE?

An air ambulance is a custom configured aircraft used to transport both emergent and non-emergent patients from one location to another. The air ambulance service comes into consideration when distance, speed and patient condition are beyond the capabilities of a ground ambulance. Our aircraft are configured and staffed to resemble a self-contained critical care unit.

WHAT DO I NEED TO DO TO PREPARE FOR A MEDICAL TRANSPORT?

The only things you are responsible for are choosing a receiving hospital and physician, time and date for trip, and furnishing payment information. We can assist you in selection of a receiving facility if you are unsure of the best choices. If your travel dates are flexible, we will work with you on trip options. Skyservice Air Ambulance will take care of everything else – air and ground transportation, medical team, flight crew, accompanying passengers, coordinating medical personnel and facilities, preparing insurance claims, and anything else that may arise. Our goal is a smooth transport for all involved.

ARE ALL COSTS INCLUDED IN YOUR QUOTE?

Included in an air ambulance quote are ground ambulance, medical personnel, flight crew, equipment, medications and the flight itself.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept various forms of payment: American Express, VISA, Master Card, Bank Wire-Transfers, all services must be paid for in advance of a service being rendered. To seek insurance reimbursement we provide a detailed paid receipt and appropriate medical records once the trip has been completed.

DOES INSURANCE COVER AIR AMBULANCE TRANSPORT?

The simplest answer, “Sometimes”: There are a number of factors involved with determining whether or not an insurance carrier will pay for air ambulance and ground ambulance transportation. Each patient situation is unique and provides many different nuances that are not clearly definable within a given formula. We do not accept direct assignment of benefits from insurance companies, you must first pay for the service and submit our detailed invoice along with the in-flight medical records to your insurer for consideration for reimbursement.

ARE MEALS SERVED ON THE PLANE?

Yes, we offer catered meals for family members and for patients if there are no diet restrictions. We will also accommodate special diets and special requests.

HOW MANY FAMILY MEMBERS CAN TRAVEL WITH THE PATIENT?

This is determined by the type of aircraft used to transport the patient, the number of medical personnel on board, the patient’s condition, and medical equipment needed.Skyservice Air Ambulance uses medically-dedicated Lear 45XR with two critical care medical personnel onboard. The Learjet 45XR can accommodate one or two passengers.

HOW MUCH LUGGAGE CAN PATIENTS/PASSENGERS BRING?

Generally, there is room for no more than 2 small pieces (“carry on type pieces”) of luggage due to the significant space utilized by onboard medical equipment and personnel.

WHERE ARE YOU LOCATED?

Our bases are located in Montreal, Quebec and Toronto, Ontario, Canada.

HOW CAN I GET IN TOUCH WITH YOU?

You may use our click to talk feature on the website, send us an email at [email protected] or contact one of our Medevac Case Managers at 1.800.463.3482 or 1.514.497.7000.

HOW MUCH IS THE SERVICE FEE?

All costs and related fees are included in the quoted price which will be quoted in your choice of canadian dollars (cad) or us dollars (usd). no other currencies are accepted for payment of services.

ARE YOU A BROKER?

No. Skyservice is an owner/operator and utilizes its own dedicated air ambulance fleet for air medical transport.

HOW MUCH NOTICE OR ADVANCE TIME IS REQUIRED TO MAKE FLIGHT ARRANGEMENTS FOR A PATIENT?

We can generally arrange an air ambulance and be airborne within three hours from receipt of confirmation and payment.

WHAT DOES “BEDSIDE TO BEDSIDE” MEDICAL TRANSPORT MEAN?”

To ensure continuity of care, our medical team is with the patient from the very beginning. Our team arrives at the patient’s bedside at the sending facility. We meet with sending medical staff, assess the patient’s condition and comfort the patient. Our team accompanies the patient in the ground ambulance to the airfield, constantly monitoring patient condition and offering comfort and support. Our team flies with the patient, and then accompanies the patient by ground ambulance to the receiving hospital or facility. We discuss the trip with the receiving medical staff to ensure that they are up to date on the patient’s current condition.

HOW MANY MEDICAL PERSONNEL ARE WITH THE PATIENT ON EACH TRANSFER?

A standard team usually consists of two medical personnel, one of whom is either a physician or a critical care flight nurse, accompany the patient on each transport. Full medical team on board would include RT/RN /MD.

ARE PETS ALLOWED ON BOARD?

We understand how important pets can be to patients and family, and we take this into consideration. We would need to know size and weight of animal before determining whether the pet can accompany the patient. We would also ask that the pet be up to date on vaccinations and confined to a pet carrier during the flight.